FAQ
Orders & Products
Discover a Convenient Way to Order on Our Website. you can add Items into your cart and make payment or you can take the quiz and get the recommendation.
To make sure that your cart is tailored to your needs in convenient sachets, it is required that you select a minimum of 3 individual vitamins when purchasing any individual products. Furthermore, we offer the option to include a Blood Test at Home and special PicPax Packs in your order without any minimum Product restrictions.
Purchase any of our Blood Analysis Tests from our online store. Our Laboratory Team will contact you to confirm your availability and schedule the test. Once the test is scheduled, a member of our team will visit your address to collect the sample. The results will be provided within 24 hours, along with personalized vitamin recommendations that you can conveniently purchase with just a click.
Unlock Personalized Vitamin Recommendations through Our Expert Quiz.
Our pax are formulated with a combination of multiple vitamins to effectively address specific health concerns or issues. We offer a diverse range of pax options that cater to various health needs and assist in boosting overall well-being.
If you have any questions, concerns, or need assistance, you can contact our customer support team at hello@picpax.com. We strive to respond to all inquiries within 24 hours.
Enhance Your Health with our preservative-Free, Filler-Free, Non-GMO, and Gluten-Free Products. Moreover, all our products are vegan and natural.
Returns & Refunds
Please note that due to the customization of our nutrition pill packs, our refund policy does not apply once the order has been dispensed or delivered. Nevertheless, if you happen to receive a defective or damaged item, we urge you to contact us immediately so that we can assess the situation and take appropriate corrective measures.
Please be aware that due to the personalized nature of your order, returns and exchanges are not possible. However, if you encounter a defective or damaged item, please contact us right away so that we can assist you. If you have any inquiries or concerns regarding your specific item, feel free to reach out to us for additional support.
Yes, we offer refunds. However, we won't offer a refund if the order has been dispensed.
Shipping & Delivery
Shipping times may vary depending on your location. Orders are processed and shipped within 1-2 business days. Once shipped, domestic orders usually arrive within 3-5 business days, while international orders may take 7-14 business days to arrive.
Shipping rates can vary depending on your region and are calculated at checkout.
Orders within UAE will charge 30 AED and all other GCC orders will be 50 AED, respectively.
Yes, we offer free shipping for over 300 AED above orders in UAE. Check the cart to see the current deal on free shipping.
Currently, we ship our products to UAE and Other GCC Region including Egypt.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
we are not providing Cash on delivery.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Once we receive your return request and approve the refund, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.